Customer Service Test (CST)

Customer Service Test is an objective instrument designed to measure the most important factors leading to high efficiency in customer service. 
 
CST is a situational judgment test (SJT) which contains hypothetical problem situations and aims to determine the approach test takers are most likely to have when interacting with customers and provides information about the probability that they will be successful on the job. 
 
Measures: 
  • customer orientation; 
  • emotional self-control; 
  • desire to sell; 
  • overall index - a global indicator of suitability in the field of customer service.
 
Useful for: 
  • candidate selection in sales and customer services; 
  • employee development programs. 
 
If you need more information, please contact us. 

What our clients say about us

The overall organization was flawless, and working with the team - precise and useful. We wouldn't hesitate to use their servuces again and/or to recommend them to other companies as during the time we worked together, we managed to establish relationships of trust, teamwork, and safisfaction from a job well done.
Svetlana Grigorova,
Manager Employee Selection, Performance and Development CIBANK
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